Due to the overwhelming demand for deliveries in the US and around the world, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate parcel delays for the foreseeable future. USPS and FedEx are responding to unprecedented parcel volumes and have suspended all service guarantees. Therefore, we are unable to give you an accurate estimate of your parcel's arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. Delays of several days or even weeks are not uncommon at this time. We appreciate your patience and understanding.

We will continue to be here to support you as our customer, before, during, and after the buying & shipping process. However, due to these long and universal delays, we are not able to re-ship orders or flag them for investigation with the same expediency as we were able to prior to the delays associated with the COVID-19 pandemic. Thank you for being our customer, and we appreciate your support more than ever at this time.

Important Shipping Information:

  1. Custom Probiotics orders are shipped from Monday through Thursday.
  2. Overnight orders are shipped on Monday, Tuesday, Wednesday and Thursday.
  3. Overnight orders are delivered next business day.  No Saturday delivery by Fedex unless requested by phone or e-mail at an additional shipping cost.
  4. Orders are usually shipped within 1-3 days from the date of placing the order Monday through Thursday.
  5. For very urgent or expedited shipments please order by calling us toll free at (800) 219-8405 or by e-mail.


For all international orders, the recipient is liable for all import duties, taxes and other fees calculated by customs.


Our Custom Probiotic supplements are shipped via fedex or Priority Mail anywhere in the USA. All International shipments are shipped by  fedex or US Postal Service Express Mail Express Mail.

Orders will be shipped 1 to 3 days from the date of receiving the order. For very urgent or expedited shipments please order by calling us toll free at (800) 219-8405 or by Email. FOR FAST AND PROMPT DELIVERY PLEASE USE OUR FEDEX DELIVERY OPTION DURING THE ONLINE CHECKOUT PROCESS!

Carrier Estimated Delivery Period Estimated Price Range
fedex
2 business days guaranteed within the USA
(Saturday and Sunday are NOT business days)
$0
Priority Mail
2 - 3 business days within the USA $0
Express Mail   fedex
About one week for international shipments $35 - $60

Exact shipping charges vary depending on the size of the box, weight and location

Canadian Orders:

For all Canadian orders, please contact: Greg Gharibian

Custom Probiotics Canada

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Tel: (416) 786-0220 Web: www.customprobiotics.ca Email: Info@customprobiotics.ca

European and International Orders please contact us at +1 (818) 248-3529

STORAGE: Our probiotic formulations must be refrigerated to maintain maximum potency. You can, however, travel with our probiotic supplements unrefrigerated for two to three weeks with minimal bacterial count reduction.

Temperature Stability Data: Below is a graph of a two year temperature stability study that we have conducted at room and refrigerated temperatures. As one can see, at refrigerated temperature the potency loss is negligible. While the loss at room temperature within a few weeks is very low. We can therefore assure you that the quality of our very high potency probiotic dietary supplements will not be compromised. However, we suggest that you refrigerate our probiotic capsules and powders upon receipt, in order to retain their maximum potency up to one year from the date of receipt.

Custom Probiotics capsules and powders are temperature stable for 2-3 weeks.  

Please contact us for further information or clarifications about shipping charges.

Credit cards accepted - VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL

     USPS Express Mail